Refund policy

At MoonCat, every item is made to order especially for you. This helps to reduce waste and ensures each product is created just for your purchase.

 

Returns

Because our products are made to order, we are unable to accept returns or exchanges for:

• Changing your mind
• Ordering the wrong size, model or colour
• Accidental purchases

Please double check your order before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, we're here to help.

Please contact us within 14 days of delivery at mooncat.artstudios@gmail.com and include the following information:

• Your order number
• A description of the issue
• Clear photographs showing the issue

Once we have reviewed your claim, we will arrange a replacement or a refund where appropriate.

Lost Orders

If your order has not arrived within the estimated timeframe, please get in touch so that we can investigate with our shipping provider. 

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow up to 10 working days for your bank or card provider to complete the transaction.

If you have any questions about your order, please don't hesitate to contact us at mooncat.artstudio@gmail.com. We're always happy to help.